Privacy policy. 

We collect your information when you contact us via our online form, email, phone, or post. We may also collect information from customer surveys, feedback, and competitions. We use cookies to collect website usage data, and phone calls may be recorded for training and monitoring. The information we collect typically includes your name, address, email, phone number, and details about the property you’re selling.

We use your information to process your property sale, manage your account, and contact you with relevant services and offers. Website data helps personalize your experience. We may share your information with trusted service providers (like SOLD.CO.UK and Premium Property Buyers) who have appropriate data protection measures in place, to assist with the sale or offer alternative services if we cannot proceed. We may also disclose information to legal or regulatory authorities if required. We limit the use and disclosure of any sensitive personal data you provide.

We keep your information only as long as needed for the purpose it was collected. Retention periods depend on the data’s nature and purpose (e.g., competition data is kept only for the competition’s duration). We won’t market to you for more than three years unless you re-consent. Even after deleting or anonymizing your data, we may retain some information (like your email) to comply with legal obligations or for fraud detection.

We rely on two of the legal reasons in the data protection regulation to allow us to collect and use your personal information – “consent” and “legitimate interest”.

Consent

We may ask for your consent to contact you now or in the future about our products and services. We will ask you for your name and contact details and give you the opportunity to review this Privacy Policy. You may also be asked for your consent by one of our trusted marketing partners on our behalf.

You do not have to give your consent and you have the right to withdraw your consent at any time.

Legitimate interest

Sometimes we may use your personal information because we believe you expect us to contact you with information about our products and services or provide you better service, such as:

• When you provide your contact details in response to our advertising and indicate you are requesting information about our products and services.
• When you call us, if we are unavailable and you give your contact details to our messaging service.
• When you give us your personal information to get a quote for our products and services.
• When we need to contact you to clarify information we may have given you.

At any time you can ask us not to contact you.

With your consent or where we believe you expect it, we may use your information to contact you about our products and services via phone, SMS, mail, or email.

To improve our services, we analyze customer data to identify trends and better understand customer needs.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at [email protected] or write to us at the following address:

FAO: Marketing Department
First Floor,
50 St Mary Axe
London,
EC3A 8FR

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.

This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information, visit http://www.aboutcookies.org/ or http://www.allaboutcookies.org/.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Our website may link to other sites. We’re not responsible for the privacy practices of those sites, so please review their privacy statements before sharing any information.

We regularly review and update this Privacy Policy. Updates will be posted on this page. This policy is effective from May 25, 2018.

Please contact us if you have any questions about our Privacy Policy or the information we hold about you:

• by email: [email protected]
• or write to us at:

FAO: Legal Department
First Floor,
50 St Mary Axe
London,
EC3A 8FR